For those involved:
Obviously, while there is a real company called “Fiverr”, this couldn’t possibly be an actual tech support exchange, since it’s too surreal and dystopian. So it’s clearly a work of fiction.
Let’s also note that while “Jeff Mach”, in this case, is quite hard on Support, people who are just trying to do their jobs, the backstory of this “Jeff Mach” character is almost ten years of dealing with Fiverr’s “Support”. Unfortunately, due to what might be some sort of pressure which can’t be seen on a public-facing side, Fiverr needs aggressive response. The “Jeff Mach” character in this story has attempted friendly and conciliatory conversations multiple times, and they have never gone well.
And now, on with the tale!